Here is a list of questions we're frequently asked at Campbell's Body Shop . If you have a question that is not answered by the information below, please contact us today, and we'll provide you with more detailed answers.
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I was in a collision, and my vehicle is no longer drivable. What should I do?
Contact Campbell's and let us handle this matter for you. We are well equipped to fulfill any towing needs for your vehicle,24 hours a day, 7 days a week.
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Do I need to make an appointment to obtain an estimate?
Appointments are recommended. Our hours are 8:00 a.m. to 5:30 p.m., Monday through Thursday and 8:00 to 5:00 on Friday.
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How long does the typical estimate take?
On average it's 10 to 15 minutes although it could take longer depending on the extent of the damage – we want to provide you with thorough and accurate estimates, completed as quickly as possible for your convenience.
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When will the repair work begin on my vehicle?
As soon as we obtain approval from you, or in cases of insurance involvement, you and your insurance company, we will begin the repair process. The accurate repair of any frame and body damage, extensive or minimal, is essential to the continued safety and performance of your vehicle. When attention to detail and precision matters most, trust the experts at Campbell's Body Shop to restore your vehicle to its optimal operating condition.
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Do I have a choice in where my vehicle is repaired?
Of course you have a choice, and relying on the experts at Campbell's Body Shop to restore your vehicle to its pre-incident condition will be the best choice you've ever made.
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Do you work with my insurance company?
Our experienced staff is eager is assist you in all aspects of your vehicle repair, including working directly with your insurance company to process your claim, with the minimal amount of hassle for you. We have established good relationships with an array of qualified insurance companies. We are here to help you each step of the way.
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What forms of payment do you accept?
We accept a variety of forms of payment, including cash, approved checks, Visa and MasterCard. We do not accept American Express or Discover.
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If my car has sustained frame damage, can it be repaired?
Yes! At Campbell's Body Shop, our highly sophisticated equipment enables us to restore your vehicle frame and body to manufacturer specifications.
We renew the structural integrity and maneuverability of your vehicle, helping to preserve your automotive investment.
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Can you match my existing paint color?
Yes, we can. We pride ourselves in our ability to match factory finishes. From complete, personalized paint jobs to touch-up work, the experts at Campbell's Body Shop are certified in the latest color-matching techniques, using state-of-the-art paint booth systems and the latest computer technology to ensure you receive the right color, texture , gloss and long-lasting finish for your vehicle.
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What does your I-CAR Gold certification mean? How does that benefit me as a customer?
Put simply, our I-CAR Gold status means that when you use Campbell's Body Shop as your collision repair facility, you are getting the best the automotive industry has to offer-the best service , the best technicians, the best parts, the best quality and the greatest reliability. The I-CAR Gold Class Professionals™ program was created in 1990 to recognize those businesses that are committed to quality and excellence through training.Earning the Gold Class Professionals designation is the highest recognition for training a business can earn in the collision industry. Gold Class-designated businesses are dedicated to providing their customers with efficient, safe and high-quality repairs.
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Do you give estimates over the phone?
It is usually not possible to give an accurate estimate over the phone. There are too many different aspects to be taken into consideration when we write an estimate. Every year, make, and model has different details such as painted moldings, heated mirrors, and headlights. With all of the options available on today’s vehicles, it is imperative to identify each option correctly because each has a different part and labor repair cost.
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Why does a small scratch on my fender cost so much?
When repairing a scratch on a panel at our facility, it is necessary to refinish the entire panel to provide the proper application of paint material to get the desired result we expect and provide our paint manufacturer’s warranty. On this type of repair, it may be necessary to remove trim moldings, lights, or handles. Depending on the location of the scratch, it may be necessary to blend into the adjacent panel to achieve the proper color match, which may require removal of trim items on this panel also. We have all heard of “spot” repairs for such instances as small scratches. We have found that this type of repair will not hold up to the environment and will start to breakdown making the repair area visible after a year or so. This “spot” repair may be suitable in some circumstances, but not if you plan on keeping this vehicle for a long time.
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What does it mean when my vehicle is considered a “total loss” ?
The state of South Carolina law states that a vehicle is deemed a” Total loss” when the value of the repairs meet or exceed 75% of the retail market value of the vehicle. Only insurance companies can total a vehicle. Insurance companies use services such as Kelly Blue Book, or NADA to assist them in determining the value of a vehicle and along with taking into consideration the condition. Depending on the age and value of a vehicle, a simple bumper replacement can total some older cars.
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Why does paint cost so much?
Some of the mixing colors cost as much as $350 per gallon and then there is the clear coat which cost $325 per gallon not including the reducer and the catalyst which are needed to produce the chemical reaction needed. Think of finger nail polish, which is $5-$6 dollars for the tiny bottle not including the clear.
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How soon may I wash my car after the repair?
You can wash your car as often as you want. We prefer you hand wash your car instead of the automatic car washes. Waxing the repaired area is not recommended for a period of 90 days in order to allow the paint to cure completely.
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What brand of paint do you use?
Campbell’s Body Shop uses Sikkens by Akzo Nobel. Sikkens is a very high quality urethane based paint that we have been using for several years. We have our own mixing system and can mix almost any color for any car for the last 40 years. One has to remember that each color has one standard formula and may have one or more different variances of the same color. That is why we employ professional painters to acquire the best color match possible.
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My car has only minor cosmetic dents, without damage to the paint. Can this be repaired and will it be expensive to do so?
At Campbell’s Body Shop, we can repair all types of body damage, from those unsightly door dings to major collision damage. It used to be the case that to repair any type of damage, the damaged area needed to be filled, sanded and repainted - a time-consuming and costly process .Fortunately, those days are now gone for good due to a new repair process called Paintless Dent Removal (PDR). PDR involves literally bending the car's metal back out into its original shape, without disturbing the paint.
If the paint has not been damaged there is no need for repainting and the process is much quicker and cheaper than traditional body work techniques. An additional benefit is that it is much more environmentally friendly than the older body work methods as no filler nor paint is required.
